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Ask five people in your organization how the work gets done and you'll most likely get five different answers. Each person brings his or her own perspective, their own understanding of how a task flows through your organization. They can explain only a part of the process and therefore, each individual can porvide only a part of the solution.
At PrimeMedia, we work with a diverse group of your employees providing a cross-functional view of your organization. By taking this cross-functional view, we can provide an accurate picture of how work flows through your organization, identify any bottlenecks, redundant or non-value-add steps and design a complete process improvement solution. Without the complete picture, clear-cut and accurate communication is not possible.
What is a Process Map?A process map defines a series of steps or events that take place over a specified period of time, which results in a defined activity or a task. A process always starts with a triggering event and flows to an end point. This trigger can be internal or external. It could be a customer placing an order or a the decision to hire a new employee. Between the triggering event and the end point are a series of inputs and outputs, with a defined sequence and defined functional responsibilities. More often than not, these responsibilities are cross-functional in nature, meaning they cross the boundaries between departments or entities (sales, marketing, IT systems, customer service, customers, etc.....)
Furthermore, simply put, process mapping is the best way to visually and clearly articulate how work flows through your organization. It paints a picture of the way things get done. Before any improvements can be made you must determine how work is currently done, by whom as well as how long it takes to accomphish the task.
What are the benefits of a Process Map?By the time the map is completed, all process owners understand and agree that the process, as drawn is the way they do business. A visual, rather than semantics makes understanding and adhering to the process easier. After all -- a picture is worth a thousand words.
Provides Commonality and Consistency
With process maps, employees can see how they interact with other departments ore entities. Our maps help to ensure that the correct process is followed.
At PrimeMedia, we incorporate process maps into our training materials and communications. By clearly showing employees how they fit into an overall process and how they inpact your business. The employee feels a sence of ownership which ultimately may have a positive impact on your bottom line.
What goes on a Process Map?
Perhaps the best explanation of this come from Wichita State University. They use the acronym PAST to signify the Players, Activities, Sequence and Time.
Process Maps do not explain what, rather they define how. By analyzing your business as a system you realize how much goes on "behind the scenes."а It's that "behind the scenes" that is as critical as the conversation your representative has with your customers. Ultimately we are defining how work gets done and how that work impacts the most important part of your business--your customers.
At PrimeMedia, our team will work with you to map out your current state, identify opportunities for process improvement, help create your future state and assist with the implementation plan. We can also create any value-add communication materials or training materials necessary to successfully implement and monitor your new and improved process. So give us a call at 303.755-9513 or email us at sales@primemedia.com.
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