News Flash
Connie Valdez a principal and CLO of PrimeMedia has contracted with a large national banking and brokerage firm. In addition to her role as project manager for the new initiative, Connie will also create / develop process maps and procedures identifying opportunities for improvement to both process and the profit center.
News Flash
Connie Valdez spoke at the International Customer Service Association (ICSA) annual conference. ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research. Connie's workshop presented an overview of cross-functional process mapping and their application / benefits to an effectively run training and performance improvement department.
News Flash
Connie Valdez, principal of PrimeMedia was elected to the Board of Directors of the International Society for Performance Improvement ((ISPI), FRC. A past president of this service organization, she now serves on their Steering Committee. ISPI is a non-profit organization dedicated to improving the performance of individuals and organizations through the application of human performance technology.
News Flash
PrimeMedia is certified and licensed in the Rummler Brache methodology of Process mapping. PrimeMedia will offer the Process Mapping service affording management the opportunity to know their business line management, structure and process involved to achieving a greater return on investment.
News Flash
PrimeMedia in concert with Teletech Teleservices will perform front end analysis and documentation services for a Fortune 50 corporation. PrimeMedia will analyze functional needs, deficiencies and processes and make recommendation to improve process flows, instructional design elements, delivery and training methodologies.
News Flash
Connie Valdez spoke at the International Quality & Productivity Center. Ms Valdez spoke on the "Basics of CBT (Computer Based Training) Development." Call Center Managers and Human Resource Managers are focusing in on how to recruit, train, monitor and career path their employees. This conference will highlight HR technology available and their implications on call centers.
News Flash
PrimeMedia signs with Teletech Teleservices, Inc.. Using Teletech's philosophy of training - Learner Controlled Instruction (LCI), PrimeMedia will develop training material using this structured process of learning. The premise is based on the notion that the learners "learn best"а in different ways and atа different paces. Consequently, LCI accommodates this diversity by providing a variety of learning approaches, content options and flexible time guidelines.
News Flash
PrimeMedia announced a contract with the Los Angeles law firm of Freshman, Marantz Orlanski, Cooper and Klien. PrimeMedia will develop and present a seminar on "Employment Relationships in the Work Place" - focusing on sexual harassment and workplace discrimination issues. The seminar's objective are to:
- Create an awareness of legal responsibilities under the law
- Create an awareness of the liabilities under the law
- Encourage additional information and training
- Encourage adherence to principles and behavior in accordance with federal and state laws, and
- Improve understanding of terms and definitions concerning discrimination / harassment in employment relationships.
News Flash
PrimeMedia was awarded a contract with Mincom, Inc. PrimeMedia will design and develop documentation for Mincom's proprietary "Lodestar" software program. Mincom, Inc., a subsidiary of Mincom Ltd, Australia, provides integrated management, accounting, maintenance and material solutions to the mining, railroad and utiltily industries.
News Flash
Connie Valdez, Principal of PrimeMedia was elected President of the International Society of Performance Improvement (ISPI) FRC. ISPI is a non-profit organization dedicated to improving the performance of individuals and organizations through the application of human performance technology.
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