News Flash

Connie Valdez is currently consulting with a large national banking and brokerage firm.  As Technical Project Manager, she is working on projects from Inception through Transition – as well as readying documents for Bank and Technical Governance approvals.

News Flash

PrimeMedia has contracted to provide business analysis to Fidelity National Information Services (FIS); the world's top-ranked technology provider to the banking industry.  Responsibilities include reviewing and analyzing client’s business requirements, educating clients as to their impacts and creating functional specification requirements documents.

News Flash
Connie Valdez a principal and CLO of PrimeMedia has contracted with a large national banking and brokerage firm. In addition to her role as project manager for their new bank initiative, Connie will also create / develop process maps to help identify potential gaps and possible opportunities for improvement.

News Flash
Connie Valdez was invited to speak at the International Customer Service Association (ICSA) annual conference. ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research. Connie's workshop presented an overview of cross-functional process mapping and its application / benefits to an effectively run training and performance improvement department.

News Flash
Connie Valdez, principal of PrimeMedia was re-elected to the Board of Directors of the International Society for Performance Improvement ((ISPI), FRC. A past president of this service organization, she now serves on their Steering Committee. ISPI is a non-profit organization dedicated to improving the performance of individuals and organizations through the application of human performance technology. 

News Flash
PrimeMedia's staff is certified and licensed in the Rummler-Brache methodology of Process mapping. PrimeMedia offers Process Mapping services, affording management the opportunity to see an unfiltered view of their business as a whole.

News Flash
PrimeMedia in concert with Teletech Teleservices will perform front end analysis and documentation services for a Fortune 50 corporation. PrimeMedia will analyze functional needs, deficiencies and processes and make recommendation to improve process flows, instructional design elements, delivery and training methodologies. 

News Flash
Connie Valdez spoke at the International Quality & Productivity Center. Ms Valdez spoke on the "Basics of CBT (Computer Based Training) Development." Call Center Managers and Human Resource Managers are focusing in on how to recruit, train, monitor and career path their employees. This conference will highlight HR technology available and their implications on call centers. 

News Flash
PrimeMedia signs with Teletech Teleservices, Inc.. Using the philosophy of Learner Controlled Instruction (LCI), PrimeMedia developed training materials for their call center agents.  The premise is based on the notion that the learners "learn best" in different ways and at different paces. Consequently, this structured process of learning provides a variety of learning approaches, content options and flexible time guidelines.

News Flash
PrimeMedia announced a contract with the Los Angeles law firm of Freshman, Marantz Orlanski, Cooper and Klein. PrimeMedia will develop and present a seminar on "Employment Relationships in the Work Place" - focusing on sexual harassment and workplace discrimination issues. The seminar's objectives are to:

• Create an awareness of legal responsibilities under the law
• Create an awareness of the liabilities under the law
• Encourage additional information and training
• Encourage adherence to principles and behavior in accordance with federal and state laws, and
• Improve understanding of terms and definitions concerning discrimination / harassment in employment relationships.

News Flash
PrimeMedia was awarded a contract with Mincom, Inc. PrimeMedia will design and develop documentation for Mincom's proprietary "Lodestar" software program. Mincom, Inc., a subsidiary of Mincom Ltd, Australia, provides integrated management, accounting, maintenance and material solutions to the mining, railroad and utility industries.

News Flash
Connie Valdez, principal of PrimeMedia was elected President of the International Society of Performance Improvement (ISPI) FRC. ISPI is a non-profit organization dedicated to improving the performance of individuals and organizations through the application of human performance technology.